Acronis Cyber Protect Cloud: OneDrive, Teams, SharePoint seat calculation...
IntroductionDue to Office 365 integration between Acronis platform and Microsoft, customers may not be able to interpret how the changes in Office 365 are synced on Acronis side.In this article we will...
View ArticleAcronis Academy Live Classes
Register for our live classes today!We offer regular live classes in each region and in several languages for Acronis partners. Please see below for the schedule and registration links and check back...
View ArticleAcronis Cyber Protect Cloud: Recovery of a deleted private channel fails with...
You backed up a private channel in Microsoft Teams. Later, you deleted the channel and want to restore it from the backup.Restore fails with this error:A backup agent error: 'Channel Channel...
View ArticleAcronis Cyber Protect Cloud: Self-protection is disabled by default since...
SymptomsSince the release of C23.06, newly created protection plans don't have the Self-protection feature enabled by default.CauseThis is a temporary change.This issue will be resolved in one of the...
View ArticleAcronis Cyber Protect Cloud: Incremental OneDrive backup hangs at 10%
SymptomsYou're backing up Microsoft OneDrive with C2C backup methodRecently, you have noticed that incremental backups get stuck at 10% and don't process any furtherCauseIssue in the product: backup...
View ArticleAcronis Cyber Protect Cloud, Acronis Cyber Backup: backup to a network share...
You are saving backups to a removable drive attached to the protected machine or to a network share that resides on a removable device.Backup fails with this error:Error code: 2 Module: 4 LineInfo:...
View ArticleAcronis Cyber Protect Cloud: Website backup fails with "Task timeout expired....
SymptomsYou have created a protection plan for websitesRecently, you have noticed that C2C backup of websites gets stuck and then fails with the error: "Task timeout expired. The agent that is...
View ArticleAcronis Cyber Protect Cloud: MySQL/MariaDB recovery finishes with "Agent...
SymptomsYou have created an Application-aware backup of MySQL or MariaDB
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Acronis Cyber Protect 15: "Plans" tab is not available in Standard edition
SymptomsPlans tab is not available in Cyber Protect web console after upgrading from Acronis Cyber Backup 12.5CauseCentralized plans management is only available in Advanced editions of Acronis Cyber...
View ArticleHow to verify if Acronis installation file has been downloaded correctly
How to check if the installation file has been downloaded correctly
View ArticleAcronis True Image: error "Video mode setup error: Error 0x1400006: Invalid...
SymptomsError "Video mode setup error: Error 0x1400006: Invalid video framebuffer parameters" occurs at computer boot time when you try one of the following:Boot the computer from Acronis bootable...
View ArticleAcronis Cyber Protect Cloud Integration with Plesk: Early Access Program
About the Early Access ProgramThe Early Access Program (EAP) for the Acronis Backup extension for Plesk aims to foster a stronger and more collaborative relationship with our users. It provides them...
View ArticleAcronis Cyber Protect 15: Attempt to deploy Virtual Appliance for Scale into...
SymptomsYou follow the User Guide Article Deploying Virtual Appliance and attempting to deploy Acronis Virtual Appliance for Scale into the Scale Cluster.Deployment starts, but then fails with the...
View ArticleAcronis Cyber Protect Cloud: Branding Web Console URL
Starting from Acronis Cyber Protect Cloud C22.06 release the URL branding is possible via Free web interface URL customization with Let’s Encrypt (User guide reference). As an alternative follow the...
View ArticleDifference between Acronis Cyber Protect 15 and Acronis Cyber Backup 12.5
Acronis Cyber Protect 15 is all-in-one cyber protection solution that integrates backup and recovery, disaster recovery, malware prevention, security controls, remote assistance, monitoring, and...
View ArticleAcronis Cyber Protect 15: How to collect CAPI2 logs
IntroductionSometimes installation, update, and other operations can fail with error messages about problems with a certificate.An example of the error message:"An unknown error occurred trying to...
View ArticleAfter a Windows Update, Acronis Files Connect is no longer compatible with...
SummaryAcronis Files Connect (formerly ExtremeZ-IP) optionally uses Bonjour service advertisements to allow macOS computers to browse to Acronis Files Connect AFP services in the Finder sidebar and...
View ArticleAcronis Cyber Protect Cloud: released builds
Please be aware that currently all DCs might not have the same agent build/ last agent build because updates are being rolled out gradually.
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Acronis Cyber Protect 15: Error "Communication with cred-store service has...
Symptoms1. You've updated from Acronis Cyber Backup 12.5, build 16428 to Acronis Cyber Protect 15, build 35802.2. A backup to NAS fails with "The credentials are incorrect". NAS credentials are still...
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