Updated Content

This article applies to:

Acronis Cyber Cloud starting with version 7.8

Introduction

The guide describes how to set up and configure QNAP and Synology NAS devices for running Acronis backup agent using containers technology on top of these devices and how to protect data stored on these NAS devices.

Symptoms

You save backups to an unmanaged location using Version 12 archive format
Two or more backup archives have the same "Date modified" value

RDX drives are supported by Acronis Backup 12.5 as a backup destination. They are treated as a regular local backup location.

If you are backing up to a shared RDX drive with swapped disks, set up automatic cleanup via a command or script, so that the disk content is erased before backup starts. See Acronis Backup 12.5 and Acronis Backup Cloud: Backing Up to Removable Devices with Regular Drive Swaps This way each disk will contain one full backup.

You have Acronis agent installed on a Linux machine. You have updated the agent to version 7.7 (build 10170). After update, backup of the Linux machine starts failing with:

None of the items selected for backup were found.

In update logs, you can find these messages:

Failed to find directory '/lib/modules/2.6.32-504.16.2.el6.x86_64/build' that contains the kernel source code.
The kernel source code or kernel headers require installing.

This article describes how to resolve and troubleshoot the error "Error creating snapshot" encountered while backing up a physical or virtual machine. Generally following snapshot errors may occur:

Try reinstalling or updating your VMware tools to fix the issue

Description

Acronis Support may ask you to enable debug logs for scheduler on the Virtual Appliance for troubleshooting purposes.

To enable scheduler debug logs, you need to modify the following file on Virtual Appliance:

/etc/Acronis/Schedule2.config

Find the following lines:

And change the value to 130:

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Acronis System Report is a script that collects diagnostic information about the Mac and installed Acronis products (if any).

If Acronis product is installed on your system, see appropriate article for instructions:

How to upload files to Acronis FTP Server

After you update Windows to version 10.0.17134, a backup that includes OneDrive folder fails with an error similar to the following:

(error might be different if version 11 archive format is used)

Error code: 12
Module: 4
LineInfo: 0xC8D8731CE106F9CA
Fields: {"$module":"archive3_adapter_vsa64_9940"}
Message: The file is read-only.

Introduction

You can transfer your existing Acronis True Image license to a new computer, if the previously used computer becomes retired and is no longer used. In other cases, a new Acronis license must be bought for the new computer.

Sometimes it is necessary to determine whether an archive stored in the cloud is consistent, i.e. to validate a backup for the possibility of data recovery. This operation is called backup validation.

You have Acronis cloud agent for Office 365 and create a backup plan. You cannot find where to specify backup start time.

You are installing Acronis agent of version 7.7 (build 10170).

Installation fails at agent registration step with this error:

Agent is already registered. Please, deregister agent in Backup Console.

If you try to register the agent manually, registration fails with this error:

Agent is already registered.
Please, deregister agent in Backup Console.

Unregistration of agent in AMS failed.

Utility that allows you to manage scheduled tasks and collect reports in Acronis products

Symptoms

Backup fails with the following error:

Windows error: (0x80070522) A required privilege is not held by the client

Example of full error log: click to expand

Symptoms

1. You create a backup using Version 12 backup format (this format is used by default for all new archives in Acronis Backup 12.5 and Acronis Backup Cloud).

2. Task fails with: "Input/output error"

Introduction

Symptoms

Description

Introduction

Symptoms

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