Collecting HAR Log
HAR (HTTP Archive format) is a log of a web browser's interaction with a site. This information is required for troubleshooting web console issues in Acronis products.HAR log should be collected from...
View ArticleAcronis Cyber Cloud: Cannot connect to Acronis Cloud from CloudBlue...
SymptomsAPS package is installed on CentOS 6.xWhen trying to connect to the Acronis Cloud from the APS endpoint, the following errors appear in /var/www/html/backupservice/log/Events2019/04/30 10:54:17...
View ArticleAcronis Backup Cloud: how to validate an archive using acrocmd
Sometimes it is necessary to determine whether an archive stored in the cloud is consistent, i.e. to validate a backup for the possibility of data recovery. This operation is called backup validation.
View ArticleAcronis Linux Report
The Acronis Linux Report output can be useful to diagnose an issue when running Acronis software from bootable mediaThis article applies to:Acronis True Image 11 HomeAcronis True Image Home 2009Acronis...
View ArticleAcronis Backup: Backup fails with "File is corrupted" when using Version 12...
Symptoms1. Backup to an archive of version 12 format fails with the following message:The file is corrupted2. You expand activity details and in the line "Failed to open archive" you see a file with...
View ArticleAcronis Backup 12.5: Browsing of encrypted backup on tape fails with...
SymptomsYou installed Acronis Backup 12.5 Update 4 (build 12730 or higher)When you try to open an encrypted backup on tape to browse files/folders, you are not prompted for a password,You receive the...
View ArticleRegional Sales contacts for Buying Acronis Business Solutions or Renewing...
If you need to choose the right product edition and right quantity for your environment please contact our Sales department for consultation. Regional Contact E-mail and Phone
View ArticleRegistering maintenance renewal under Acronis Account
Acronis renewals must be registered to complete the maintenance renewal transaction. You can update your support program information by clicking Register Renewal near the outdated support program...
View ArticleAcronis Backup 12.5: Management Server update fails with "Create database...
SymptomsYour Acronis Management Server database is stored in external SQL server (not the built-in SQLite)You launch installation of Acronis Backup 12.5 Build 12730 (or later) to update existing...
View ArticleAcronis Cyber Cloud: access ports and hostnames
Agents installed on the managed machines (end-user machines) need to have access to the hostnames/IP addresses and ports listed in this article. Most of Acronis Backup Cloud components utilize multiple...
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Acronis Backup: backup fails with "Failed to establish connection with cloud...
SymptomsBackup fails with the following error:Failed to establish connection with cloud storage <cloud storage address>. This may happen due to a blocked port or other network issueExample of...
View ArticleAcronis Software-Defined Infrastructure: log locations
Installation/tmp during installation (Crtl-Alt-F2 to go to console)/var/log/anaconda in the installed OSCluster DNS logs/var/log/coredns.logBackup log/var/log/vstorage-ui-backend/backup.log Restore...
View ArticleAcronis Backup: Troubleshooting Disk/Partition Backup Failures
Expand AllInstructions on how to troubleshoot and resolve issues with disk/partition backup failuresIntroductionBackup of drives or partitions may fail due to a variety of reasons, but not all reasons...
View ArticleAcronis True Image : Troubleshooting Family Dashboard
This article provides instructions on how to troubleshoot and resolve issue with Family dashboard (access, incorect information displayed or other issues).1. Check the expiration date of your...
View ArticleAcronis Software: How to Restore Files and Folders from Cloud (Web Restore)
This article describes how to use Web Restore to retrieve files or folders without using Acronis software.
View ArticleAcronis Cloud Connection Verification Tool
If you are using Acronis Backup 12/12.5 or Acronis Backup Cloud, please refer to this article.FilesAcronisCloudEU1Check.exeAcronisCloudEU2Check.zipAcronisCloudUS1Check.exe
View ArticleAcronis Backup 12.5: "SOAP 1.1 fault: SOAP-ENV:Client" error
SymptomsYou are trying to deploy Virtual Appliance (in the web console, you click Add and select VMware ESXi). Or you want to change credentials for ESX(i) host/vCenter.The following error...
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