Updated Content

While troubleshooting an issue with managed vaults you might need to stop Acronis Storage Node. Normally you can stop Acronis Storage Node service using Windows Services Console (services.msc), however, sometimes you might need to end Acronis Storage Node processes using Windows Task Manager (when, for example, ASN is irresponsive and its service cannot be stopped, or you experience "Locations are not initialized yet" issue).

You need to end StorageServer.exe and all its child service_process.exe processes:

Activity fails with "Instance '<name>' is skipped because it is already being backed up"

"The backup of database <name>' located on Exchange server <name> was skipped"

Release notes for Acronis Cyber Cloud backup agent

Version

Backup
Management Server

Backup
Management Console

You start a backup plan for the first time. After the first backup has not completed (for any reason), you want to delete this incomplete archive, but cannot find it under Backups. Or you notice, that space used in Acronis Cloud is larger than your backups occupy.

Symptoms

Backup fails with:

Process Monitor is a special Windows Sysinternals monitoring utility. It is used to diagnose certain software and compatibility issues.

Scenario

In Office 365, you have the Inbox folder containing all the received emails. You want to move all emails received in 2018 and earlier to a different folder.

You would like to know whether these emails would be saved anew in the next incremental backup.

Solution

When emails are moved from one folder to another, Office365 considers them as new items and they will be backed up in the incremental backup.

Summary:

This article explains the configuration of Acronis Files Connect (formerly ExtremeZ-IP) to support guest access.

Description:

In Windows, the Anonymous Logon group is not a member of the Everyone group by default.

In order to enable guest access, Acronis Files Connect requires that the Anonymous Logon group be a member of the Everyone group.

Acronis True Image のMac版とWindows版の違いについて教えてください。

私の MacOS のバージョンにはインストールできますか。

Symptoms

Backup fails with the following error:

Windows error: (0x80070522) A required privilege is not held by the client

Example of full error log: click to expand

Add a backup plan to a network share. In Schedule, you set Fits the time interval as start condition.

Scheduler repeatedly writes these messages into log:

2018-10-09T12:33:00+0200 schedwrapper-bin(8985)(1): Task:GetTaskPendingFlags:Start.
2018-10-09T12:33:00+0200 schedwrapper-bin(8985)(1): Task:GetTaskPendingFlags:OK. pending=1024

All nodes represented in Acronis Cyber Infrastructure/Acronis Storage Web Control Panel are accompanied with small icons representing the roles each node plays within a cluster

Icons allow quick understanding of storage layout and status of each service on each node. This article explains the meaning of each role icon.

Symptoms

You created a backup plan with Acronis Cloud storage as a destination. You run the backup plan successfully
When trying to restore any recovery point, the process just hangs on Loading
When checking the PCS logs on the agent machine, you see the error message like:

2019-05-22T11:46:16:889+01:00 4627423232 E00000000: io: failed to open '/1/mac1-FC34F9B9-CF1A-4013-887E-215E3039A33C-32F65865-2379-4978-B7CE-5ABF6F288D30A.xml' (pcs_err=-13)

You can create a rescue bootable media - a standalone version of Acronis True Image that you can use to boot a crashed machine or a machine without any operating system and restore an image of your system. Follow these instructions to create a bootable media.

Licensing Questions

How is Acronis Backup 12.5 licensed?

Backup fails with one of these errors:

Windows error: (0x80070035) The network path was not found

Cannot connect to the machine where network share 'path' is located. The machine may be offline or is experiencing communication problems due to a network error or lock-up.

Acronis True Image 2020 is available in 3 editions:

Acronis True Image 2020 (Standard), a 1-time purchase license
Acronis True Image Advanced, a subscription license
Acronis True Image Premium, a subscription license

All editions are available as 1, 3 or 5 machines licenses.

The official release date for Acronis True Image 2020 is August 20, 2019.

As a service provider using Acronis Backup Cloud solution you can have a hybrid storage organized for storing backups (such as Acronis Cyber Infrastructure/Acronis Storage or Acronis Backup Gateway).

There may be a situation requiring you to re-register the hybrid storage. Below are instructions on how to perform this operation for different versions of Acronis Cyber Infrastructure/Acronis Storage.

Acronis Storage Gateway:

This article is intended for Acronis Cyber Infrastructure/Acronis Storage administrators who are using Acronis Storage with Acronis Backup Cloud, Acronis Backup Advanced 12.5 or as a general-purpose storage

Acronis Backup Advanced 11.7: Stopping Acronis Storage Node Service

Acronis Backup: activity fails with "Instance '' is skipped because it is already being backed up." or "The backup of database ' located on Exchange server was skipped."

Acronis Backup Cloud: released builds

Acronis Backup Cloud: how to delete incomplete backups

Acronis Backup Cloud: backup fails with "Error occurred while creating the file."

Symptoms

Collecting Process Monitor Log

Acronis Backup Cloud: how Office 365 emails are backed up if folder is moved

Scenario

Solution

Acronis Files Connect: enabling guest access in Windows

Summary:

Description:

Acronis True Image 2019 (Mac上で): よくある質問

Acronis Backup: Backup fails with Windows error: (0x80070522) A required privilege is not held by the client

Symptoms

Acronis Backup: scheduler generates large log files on Linux

Acronis Products: Windows IoT support

Acronis Cyber Infrastructure and Acronis Storage: understanding node role icons

Acronis Backup Cloud: cannot restore backup with error "Peer did not respond or did not hold deadline"

Symptoms

Acronis True Image 2020: how to create bootable media

Acronis Backup 12.5: licensing and upgrade/downgrade FAQ

Licensing Questions

Acronis Backup 12.5, Acronis Backup Cloud: backup fails with "The network path was not found" or "Cannot connect to the machine where network share ' path' is located"

How to upgrade to Acronis True Image 2020

Acronis Cyber Infrastructure and Acronis Storage: how to re-register Service Provider hosted storage

Acronis Cyber Infrastructure and Acronis Storage: how to change lost passwords