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Acronis Channel Partner Support Handbook

Acronis Cyber Infrastructure represents a new generation of the so-called Hyper-Converged Infrastructure targeted at both managed service providers and end customers. It represents a sophisticated platform bringing various heterogeneous hardware and software components together to create a homogeneous software-defined hyper-converged system.

This article applies to:

Oracle Linux Server 6.5 Kernel 3.8.13-44.1.3.el6uek.x86_64
Oracle Linux Server 6.6 Kernel 3.8.13-44.1.3.el6uek.x86_64
Oracle Linux Server 6.8 Kernel 3.8.13-118.14.2.el6uek.x86_64

Other kernel versions of Oracle Linux Server 6.x may be affected as well. The list above contains the kernel versions that produced the issue in Acronis test lab.

Symptoms

You back up a macOS system with RAID set up using SoftRaid
If external USB drive is attached to the system, backup fails with the following error:
Selected volumes were not found: RAID 5

Cause

SoftRaid is currently not supported by Acronis Backup products. Correct functionality on systems with SoftRaid is not guaranteed.

You downloaded the bootable media to use it for recovery. You create an empty VM and start it with the ISO image.

You receive this error:
Unable to load initial ramdisk.

After pressing Enter, you receive this error:

Kernel panic - not syncing: VFS: Unable to mount root fs on unknown-block(1,0)

Symptoms

You are backing up application data, for example, SQL or Exchange databases, as part of an entire machine backup plan (application-aware backup).

You migrate the machine into another domain.

The next backup fails with an error message:

Acronis Backup Advanced 12.5, Acronis Backup Advanced 11.7 and Acronis Backup & Recovery 11 support most of virtual tape libraries (VTL) e.g. Falconstor VTL.

(!) The virtual tape libraries from Cristalink Firestreamer VTL are not supported.

Onboarding Service for Acronis Cyber Backup ("Service") allows Customer ("You" or "Customer") to schedule a live 1:1 phone call and a remote desktop session with a priority support engineer. During this call you will get personalized help installing Acronis Cyber Backup, guiding you through the product options and configuring a backup plan to best meet your needs.

You need Internet access to activate the product!

Request the trial version on Acronis website.
Download the installation file.
Install Acronis True Image.
- How to install in Windows
- How to install on Mac

Introduction

To use Acronis True Image on a Windows computer or a Mac, you need to activate it via the Internet. Without activation the fully functional product works for 30 days. If you do not activate it during that period, all the program functions become unavailable except the recovery.

You can activate Acronis True Image either on your computer or from another computer, if your computer is not connected to the Internet.

Symptoms

Backup of a VMware virtual machine completes with warning:

Scenario

You have a Windows Server 2012 (or later) with Data Deduplication enabled for its NTFS volumes. You have created a backup of this server and want to restore some files from this backup.

Solution

You can restore individual files from such volumes using this way:

If you want to share your feedback, report a technical problem in the product, request a feature or send System Report to Acronis support when investigating an issue with a mobile device, please use the built-in feedback form.

We read, analyze and work to improve our products and services based on the feedback we receive.

The feedback form described below is for feedback purposes only, should you need technical or Customer service assistance please contact us.

If you want to share your feedback on Acronis True Image, report a technical problem in the product, request a feature or send System Report to Acronis support when investigating an issue, please use the built-in feedback form.

We read, analyze and work to improve our products and services based on the feedback we receive.

The feedback form described below is for feedback purposes only, should you need technical or Customer service assistance please contact us.

Symptoms

When trying to access Web Restore console with specific credentials you may receive an error message:

The server is not available at the moment. Please try again later.

Troubleshooting

Below are the steps to determine the most common issues for Web Restore access errors.

Introduction

Acronis Files Cloud Client has logs, which can be very useful for investigation in case an issue arises.

Below are the step on how to open the log folder to provide it to Acronis Support.

Dieser Artikel betrifft:

Acronis True Image 2014

Use application-aware backup for Active Directory

Create snapshots using Volume Shadow Copy

事象

以下のメッセージが表示され、バックアップまたは他のアクティビティ（例えば、保持ルール）に失敗します:

「Windows エラー: (0x80070017) データエラー（巡回冗長検査（CRC）エラー）。」

エラーの完全なログの例（こちらをクリックすると、展開されます）

Acronis Partner Handbook

Acronis Cyber Cloud: how to add a backup location based on Acronis Cyber Infrastructure

Acronis Backup Cloud: Known issue with backing up to SMB share on specific Oracle Linux kernels

Acronis Backup Cloud: Backup fails on a system with SoftRaid

Symptoms

Cause

Acronis Backup: Linux Bootable media - Kernel panic - VFS: Unable to mount root fs on unknow-block(1,0)

Acronis Backup Cloud: "The security database on the server does not have a computer account for this workstation trust relationship" error

Acronis Backup Advanced: Supported Virtual Tape Libraries

Onboarding Service for Acronis Cyber Backup - Terms and Conditions

Acronis True Image 2020: how to start trial

Acronis True Image 2020: How to activate license

Introduction

Acronis Backup: "Failed to read from sector" warning during backup

Symptoms

Acronis Backup: how to restore files from backups of NTFS volumes with Windows native Data Deduplication

Scenario

Solution

Acronis Backup Cloud: How to send feedback from mobile app

Acronis True Image: Send Feedback

Acronis Backup Cloud: Web Restore access failure

Symptoms

Troubleshooting

Acronis Files Cloud: how to collect Client logs

Introduction

Acronis True Image 2014: Deaktivieren der „Neue Version ist verfügbar“ Benachrichtigung

Acronis Backup 12.5: How to back up domain controller

Acronis Backup & Recovery: Backing Up and Restoring Domain Controller

Acronis Backup:「データエラー（巡回冗長検査（CRC）エラー）」が表示され、アクティビティに失敗する場合

事象