Updated Content

Symptoms

New tape is used to continue backup when there is free space on previous tape.

Backup archive uses more tapes than required by its size: e.g. 14GB backup archive requires 17 tapes of 1 GB size.

Subject

Acronis Backup 12.5 customers are eligible to get 5GB of Cloud Storage for free (per account).
The subscription is activated absolutelyfor free - Acronis will not charge for it.

Conditions

This alert is designed to notify you that you are reaching your cloud storage limit.

Instructions on how to troubleshoot and resolve vSphere snapshot issues in Acronis Backup products

This article applies to:

Agentless backup using Agent for VMware or Virtual Appliance

Introduction

This article provides instructions for troubleshooting vSphere snapshot issues in Acronis Backup products.

Solution

Follow these steps to troubleshoot vSphere snapshot issues:

You have Acronis Agent for Windows and create a backup of Entire machine to local share (or cloud).

The backup fails with the error:

Error code: 65520
Module: 0
LineInfo: 0xBD28FDBD64EDB8F1
Fields: {"code":"2147943517","$module":"disk_bundle_vsa64_12420"}
Message: The request could not be performed because of an I/O device error

You may get the error as a result of exceeded timeout for disk system initialization. Disk system initialization is executed during backup. To fix it, add a value StartTimeout in Windows registry.

Symptoms

Backup fails with "no disk space or quota".

Activity details (click to expand):

You attempt to perform a disk or partition backup that fails with the following error: "Failed to read the snapshot."

We have recently identified a security issue within Acronis Agent for Linux installations that may potentially allow unprivileged users to access Agent logs and backup data.

We have identified that these files and directories have excessive read permissions (allowing users who are not functioning as backup operators read the files) and recommend to deny read permissions to all users other than 'acronis' group members to these files:

/var/lib/Acronis/BackupAndRecovery/OnlineBackup/Default/username.crt
/var/lib/Acronis/BackupAndRecovery/MMS/user.config
/var/lib/Acronis/BackupAndRecovery/MMS/AccessVault/raw/*

You have a device with Workstation OS protected by a backup plan with enabled application backup.

After data center is updated to Acronis Cyber Cloud 8.0, the backup plan cannot be run or applied due to error "Device has no quota to apply backup plan"

You check the type of service quota assigned to the device (Device -> Details -> Service quota -> Change) and see that no quota is assigned.

After you have disabled SSL 3.0, TLS 1.0, TLS 1.1 and left only TLS 1.2 running on the machine, application-aware backup of an SQL server finishes with a warning:

Error code: 4358
Module: 87
LineInfo: 0xEC865955C73BB27A
Fields: {"$module":"aavb_mssql_backuper_vsa64_11010"}
Message: Failed to collect the metadata of the SQL Server databases selected for backup. The databases will not be backed up.

If you try to edit of specify credentials for an SQL server user, you get these errors:

Cannot collect the metadata of Microsoft SQL Server
The specified user is not a member of the sysadmin role in SQL Server instance 'Instance_name'.
Cannot collect the metadata of Microsoft SQL Server
Cannot back up the SQL Server instances due to environment issues.

File-level backup (Version 11 format) containing a personal OneDrive folder fails with:

Backup fails with one of these errors:

Windows error: (0x80070035) The network path was not found

Cannot connect to the machine where network share 'path' is located. The machine may be offline or is experiencing communication problems due to a network error or lock-up.

You use Acronis Backup 12.5 Update 3 (Build 10130)
You run an application-aware backup of a disk with MS SQL database
You receive a warning: Error: A double slash in the path.
and the following error in logs:Message: Problems detected that may cause a VSS snapshot failure.

(!) This article applies only to the case when you receive both the error and the warning specified above.

Acronis Backup 12.5 アップデート 3（ビルド 10130）を使用しています。
MS SQL データベースを含むディスクのアプリケーション認識型バックアップを実行しようとします。
以下のような警告が表示されます:
データベース名: 'MyDatabase01'
データベースの論理ファイルのファイル名: 'MyDatabase01'
正しくない値: 'c:\Program Files\Microsoft SQL Server\MSSQL10_50.SQLEXPRESS\\MyDatabase01_SQLEXPRESS.mdf'
エラー: A double slash in the path.
To remove the double slash, run the T-SQL command: ALTER DATABASE MODIFY FILE
また、ログには、以下のエラーが表示されます:
エラーコード: 5900
モジュール: 87
行情報: 0x33884DBD64365311
フィールド: {"$module":"ArsAgentProvider_vsa64_10330","IsReturnCode":"1"}
メッセージ: Problems detected that may cause a VSS snapshot failure.

(!) 上記のエラーと警告の両方が出ている場合のみ、この記事を適用できます。

Symptoms

Agent is offline although the machine is running.
Incorrect last/next backup start time or other data displayed in the backup management console.

Troubleshooting

Check last activities of the affected agent

As connectivity issues may have various root causes, the best way to start troubleshooting is by checking error messages in logs.

Content

Vulnerability Assessment and Patch Management feature in Acronis Cyber Protect supports the following third-party products:

To get an installation serial number of a boxed product, you need first to activate it at the Acronis web site

Acronis Backup 12.5: New tape is used for backup even when free space is available on the previous tape

Symptoms

Acronis Backup 12.5: 5GB of Cloud Storage subscription for free

Subject

Conditions

Acronis Backup: "Quota almost reached" alert

Acronis Backup: Troubleshooting vSphere Snapshot Issues

Introduction

Solution

Acronis Backup: Backup fails with error "The request could not be performed because of an I/O device error"

Acronis Backup: backup fails with "The operation has timed out"

Acronis Backup: backup fails with "no disk space or quota"

Symptoms

Acronis Backup: backup fails with "CRC error" or "Failed to read the snapshot"

Acronis Backup: update permissions for Acronis Agent for Linux files to prevent unprivileged users accessing the files

Acronis Backup: Error "A device has no quota to apply a backup plan" or "cannot apply a backup plan to a device with assigned quota" for device with Workstation OS and enabled application backup after DC is updated to Acronis Cyber Cloud 8.0

Acronis Backup: after disabling all but TLSv1.2 protocols SQL application-aware backup fails with warning "Failed to collect the metadata of the SQL Server databases selected for backup."

Acronis Backup: error "The media is write protected" when backing up OneDrive folder

Acronis Backup: backup fails with "The network path was not found" or "Cannot connect to the machine where network share ' path' is located"

[Fixed] Acronis Backup: Warning "Error: There is a double slash in the path"

Acronis Backup: 「エラー: パス中のダブルスラッシュ」警告

Acronis Backup: troubleshooting synchronization issues between Agents and Management Server

Symptoms

Troubleshooting

Check last activities of the affected agent

Acronis Backup: BSoD after Restore to New Hardware with "Stop 0x0000007B" Due to Restricted Installation of Devices

Acronis Cyber Protect Beta: list of third-party products, supported by Patch Management

Content

How to activate boxed versions of Acronis products

Acronis True Image: "The serial number is incorrect" error