Updated Content

事象

以下のエラーメッセージが表示され、バックアップに失敗します:

「POR: Element 'Name' cannot be found」

(上記の 'Name'の代わりに、具体的なエレメントの名前が表示されます。例えば、"BackupType"、"ApplicationName"など）

完全なエラーログの一例:

事象

以下のエラーメッセージが表示され、バージョン 12 形式のバックアップに失敗します:
「エラー 0x40011: 指定したファイルは存在しません。」

エラーログの例（こちらをクリックすると、展開されます）

Symptoms

Backup in Version 12 format fails with following error message:
error 0x40011: The specified file does not exist

Example of error log: click to expand

Symptoms

You have Acronis Agent installed on a machine, which belongs to a domain.

Acronis Managed Machine Service is running under a local user of this machine: .\acronis agent user or any other user that is not a domain user.

In mms log (C:\ProgramData\Acronis\BackupAndRecovery\MMS\mms.0.log), you notice multiple messages:

Symptoms

You install Acronis Agent on macOS 10.13 with HFS+ on FusionDrive.

During Installation the (otherwise invisible) partitions „Recovery HD“ and „Boot X“ appear and stay visible after installation.

Cause

Acronis Agent detects file systems on all partitions of the Mac. To be able to read the file system on those hidden partitions, Acronis Agent needs to mount them and thus they become visible.

Solution

Product behavior will be improved in future versions.

Description

As available physical space on a node reaches a certain threshold, Acronis Backup Gateway starts to throttle writing operations, and then suspends writing operations when a second threshold is reached.

For Acronis Backup Gateway with local Acronis Software-Defined Infrastructure cluster and NFS backend:

Backup fails with one of these errors:

Windows error: (0x80070035) The network path was not found

Cannot connect to the machine where network share 'path' is located. The machine may be offline or is experiencing communication problems due to a network error or lock-up.

Licensing Questions

How is Acronis Backup 12.5 licensed?

Symptoms

Backup to cloud fails with error:

Error code: 103
Module: 3
LineInfo: 0x8258202786770E01
Fields: {"$module":"disk_bundle_vsa64_3480"}
Message: Failed to resolve hostname baas-fes-us2.acronis.com

Cause

Agent cannot reach the Cloud storage by the hostname. One of the potential causes is IP change.

Symptoms

You are backing up to a network share. Backups start failing with:
The credentials for 'path' are incorrect.

Full error message

Summary:

The PDF linked to below discusses methods to use Bonjour across subnets.

Description:

Acronis Files Connect (formerly ExtremeZ-IP) supports advertising its file and print services using Bonjour. Bonjour is a protocol created by Apple for easy service discovery on a local area network. Although Bonjour is normally thought of as a multicast protocol there are methods that can be used to advertise Bonjour services across subnets.

In some situations, a security program like virus scanner or other security suites blocks the functionality of the product. You can solve such issues by adding program folders to exclusion or to whitelist.

Scenario

You have backed up a machine with Acronis backup software and restored it to a new machine. You want to add this new machine to Acronis management server, but it does not appear in the list.

Solution

Change the instance ID and add the machine to the Acronis Management Server:

Symptoms

You have successfully installed an Acronis Backup Agent, but registration failed and machine does not appear in Backup Management Console.

Or you need to re-register a client machine to another Backup Account.

Solution

Use this method to manually register a Backup Agent.

Use quotation marks, if your password contains special characters or spaces.

Windows OS

Acronis Backup Cloud 7.8 or 7.9

Symptom

You try to perform an operation in Acronis Disk Director and the software requests a PC reboot.

After the computer is rebooted as requested, nothing happens. The operation is not performed.

Cause

One of the known causes of the above described behavior is an issue with scheduling the requested operation in the Windows registry.

Acronis Ransomware Protection is a freeware tool available for public download.

This free product has self-service support only, including:

Licensing of Acronis Backup 12.5

ライセンスキーをAcronisの Web ページに登録すると、いつでも製品の完全版のインストールファイルをダウンロードできます。ダウンロードが可能なインストールファイルは、常にアップデートされた最新のバージョンです。

You have removed several backup archives or have backed up a significant amount of data to the Cloud, but the Storage Usage still displays old values.

The table below lists services and processes for Acronis Backup 12.5 Build 13400 in Windows.